I’ve already sent you information of what has been going on between Facebook and myself. They suspended my personal account without explanation and when I contacted them they demanded a copy of my Government ID to reinstate the page. I refused to give them my ID and demanded an explanation as to why they needed it. Facebook team member, Carmen, emailed me numerous times. She has never given me her last name.
What kind of corporation is represented by employees with no last name?
What kind of corporation refuses to give reasons why they shut their customers down?
What kind of corporation asks for Government ID’s? What if I was from the UK? They don’t have ID cards.
What kind of corporation refuses absolutely to answer any questions as to why I was shut down and why they would need my Government ID?
This email was sent to me: “Hi, We apologize, but the only way we will be able to verify ownership of this account is if you reply to this email with an attachment of scanned, government-issued photo identification confirming your full name and date of birth. If you do not have access to a scanner, a digital image of your photo ID will be accepted as well. Rest assured that we will permanently delete your ID from our servers once we have used it to verify the authenticity of your account. Again, please note that we will not be able to process your request unless you send in proper identification. We apologize for any inconvenience this may cause. Thanks, Carmen User Operations Facebook.”
When I complained about sending my ID card and asked for an explanation, Carmen then sent me this email: “Hi Ginger, Unfortunately, your account has been permanently disabled for violating Facebook’s Statement of Rights and Responsibilities. We will not be able to reactivate it for any reason, nor will we provide further information about your violation or the systems we have in place. This decision is final and cannot be appealed. Thanks, Carmen User Operations Facebook.”
The fact is, I asked them repeatedly to explain to me why my account had been disabled. They refused on each count and instead sent me generic emails. I still do not know why they shut me down. I feel like I’ve been dealing with the FBI. They refuse to answer questions yet ask me for my Government ID. I still do not know Carmen’s last name.
I used my personal account for 3 years. I loved it. It has more than 4000 friends/fans on the page and my photographs of my family and events in LA. The account was shut down. I filled out the form on their website to contact someone in their office about my account. They eventually emailed me. They gave no explanation as to why my account was closed down. Instead Carmen repeatedly asked me for my Government ID. I want to remind you that Facebook is not a bank, nor do they charge for their service, yet they demanded my Government ID. They also refused to give me an explanation as to why they needed my ID. And today, they shut me down completely. I have no idea what I have done. I have been given no chance for recourse. I have been given nothing by a social network which I loved and used 7 days a week.
The Facebook website does not ask for USA Government ID to prove the identity of account holders, instead it asks for username, password and a secret question/answer. This information would have been proof enough to identify me but they did not ask me for this information. So why does it state the above on their website? My online bank requires a username and password. If I’ve forgotten this information I answer a secret question/answer. The bank does not ask me to scan and email my USA Government ID. Why is a social network demanding their users to send this legal and private information as proof of ownership? I could Photoshop my scan and email them a fantasy. But a password and question/answer combination is something only I and Facebook know -this is certain to identify me. I sent them this logic but instead they refused to answer me. I practically begged them to tell me what I’ve done to have my account suspended because I haven’t a clue what I’ve done. I practically begged them to reinstate the account because it is full of 3 years of memories. They refused to talk to me, period.
Oh, and did I tell you that the business/fan page connected to my personal account, is still live but I have no access to it. This page has my photographs, links to my work, details on who I am and I have absolutely no access to it. This is the USA, right?
And before you start pointing the finger at me and thinking that surely I must have done something wrong to have my account suspended. Well think again. I am the innocent user Facebook has suspended for no reason. You see, another user can file a complaint about anyone and this complaint is filed with Facebook. They then suspend the account but don’t tell you what the complaint is about. Did I post an alarming image, news article, You Tube video, political statement? Who knows. But it takes just one user to complain about another user and this is what happens. Is this fair? No it isn’t because Facebook refuses to get into any dialogue and discuss the issue at hand. My personal account is no more. I have no idea why this has happened and when I complained I was asked for my Government ID. Yes, folks Facebook is a Communist country and other users can complain about you and have you suspended without explanation. The old days of Communist China also come to mind.
What can be done?
I am happy to say that my Facebook page was reinstated after about one month, for which I am very grateful to Carmen for. I begged and then I received a nice email from her and I thank Facebook again for allowing me access to my page. I am a big fan and user.
Update: 2013 –
I have another issue with Facebook now – my Fan/Business page. Since August 2012, when I reported a spammer, I’ve not been given access to my own Fan page. I have filled out tickets and they’ve just ignored me -so Ginger Liu Photography is a live Fan/Business page that I own – my business – but I have no access to it. You’ll notice how long ago the post have been on there. Facebook suck big time.